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Help report TS3 Problems
Forum » Info & Announcements » Announcements
Red SailAdmin 16th Sep 2014

Joined: 3rd Mar 2014
Rank: Site Admin
Posts: 548
Likes 98



Hey guys. I opened a support ticket regarding the problems we've been having with TS3. I want to avoid getting a new server again if we can fix the problem.

Here was their response:
This is very strange, could you please provide a tracert when this happens so we can check the network at that time.

Performing a Traceroute to your server helps a great deal in finding and solving any latency problems you're experiencing, the more Traceroutes that you can provide from other players, the better for us to track down where the issue is occurring.
-----------------------------------------------------------------------------------------------
Go to Start>Run
Type in CMD
Hit Enter, in the new window that will popup.
Type in TRACERT YourServerIP (Port is not needed)
Wait for it to finish, right click in the cmd.exe window and go to Select All.
Hit Enter, and open notepad.
Go to Edit>Paste.
Save the text file. 

Here's what I need you to do. If any of you are online when the server starts acting up a lot, please follow these steps and save the text file to send it to me. Let me know if you have a text file of this happening.

Thanks guys!



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